Contact Pallas Cozy

Questions about a product, an order or a return? Our customer care team is here to help.

How to reach us

Customer care hours: Monday–Friday, excluding major public holidays.

We aim to respond within 24 hours on business days. Messages received during weekends or holidays are answered on the next business day.

What we can help with

Choosing between pillows, bedding sizes or sleep accessories
Product dimensions, materials, care and included items
Order status and tracking questions
Address corrections requested shortly after ordering
Returns, refunds, exchanges or damaged items

Contacting us about an order

Include your Pallas Cozy order number and the email address used at checkout. For a damaged, incorrect or missing item, also include a clear description and photographs of the item and packaging when relevant.

Please do not email passwords, complete payment-card details or other unnecessary sensitive information. Pallas Cozy will never ask for your account password by email.

Helpful links

Product guidance

For the fastest answer about size, care or materials, check the specifications on the relevant product page first. If you are still unsure, send us the product name and the option you are considering.