Pallas Cozy Frequently Asked Questions

Find direct answers about our pillows, bedding, sleep accessories, checkout, shipping, tracking and returns. For product-specific dimensions or care instructions, always check the individual product page.

Products & Choosing

How do I choose the right Pallas Cozy product?

Start with the type of comfort you need. Neck pillows are intended for head and neck positioning, knee pillows support spacing between the legs, bolsters can be used beneath the knees or lower back, cooling bedding is designed for warm nights, and sleep masks help create a darker sleep environment. Check the dimensions, materials and intended use on each product page before ordering.

Are Pallas Cozy products medical devices?

No. Pallas Cozy products are comfort products and are not intended to diagnose, treat or cure a medical condition. If you have persistent pain, a recent injury, circulation concerns or another health condition, ask a qualified healthcare professional what is appropriate for you.

Where can I find dimensions and available sizes?

Dimensions, size options and what is included are listed on each product page. Pillow, blanket, pillowcase and mattress-protector sizing can differ, so compare the listed measurements with your bed, pillow or intended use before checkout.

How should I care for my item?

Follow the care label supplied with the item and the care guidance on its product page. Removable covers may be washable even when a foam core is not. Avoid high heat, aggressive wringing or soaking foam unless the care instructions specifically allow it.

Ordering & Payment

Do I need an account to place an order?

No. You can check out as a guest. Enter a valid email address and phone number so order, shipping and delivery updates can reach you.

Which payment methods are available?

Available payment options are displayed securely at checkout. Pallas Cozy currently offers PayPal checkout; availability of PayPal-supported card or wallet options can depend on the shopper’s location and device.

Can I change or cancel an order?

We begin processing orders quickly. Email pallascozy@gmail.com within two hours of ordering with your order number and requested change. We will try to help, but changes or cancellations are not guaranteed after processing has started.

Do you offer gift cards or a guaranteed first-order discount?

Gift cards are not currently available. If a welcome offer is active, its terms will be displayed on the website or in the newsletter. Do not rely on discount codes from unaffiliated coupon websites.

Shipping & Tracking

How much does shipping cost?

Pallas Cozy offers free standard shipping on eligible orders to supported destinations. Any available cost or shipping method is shown at checkout before payment.

Where does Pallas Cozy ship?

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. See the Shipping Policy for the current destination list and any restrictions.

How long does delivery take?

Orders are generally processed within one to two business days. Most orders arrive within eight to fourteen business days after processing, depending on destination, stock location, customs and carrier performance. Delivery dates are estimates rather than guarantees.

How do I track my order?

A shipping confirmation email is sent when tracking becomes available. Open the Track Your Order page and use the tracking number from that email. The first carrier scan can take 24 to 72 hours to appear.

Why did items from one order arrive separately?

Products may be fulfilled from different locations, so a multi-item order can arrive in more than one parcel. Each available tracking number will be sent separately.

Returns & Refunds

What is the return window?

Eligible items may be returned within 30 days of delivery. Items must be unused, unwashed, in their original condition and include original tags and packaging when applicable. Final-sale and used or damaged items may be excluded.

How do I start a return?

Email pallascozy@gmail.com with your order number and reason for return. Wait for approval and return instructions before sending anything back. Returns sent without approval may not be accepted.

Is return shipping free?

Return shipping is free for eligible approved returns. When a return is approved, we provide a prepaid label or the appropriate return instructions by email.

When will I receive a refund?

After the returned item arrives, inspection normally takes two to three business days. An approved refund is issued to the original payment method within five to seven business days. Your bank or payment provider may need additional time to post it.

Customer Support

How can I contact Pallas Cozy?

Email pallascozy@gmail.com or use the Contact page. Include your order number when asking about an existing purchase, but never send passwords or complete card details by email.

Still need help? Visit our Contact page, review the Shipping Policy or read the full Return and Refund Policy.