Track Your Pallas Cozy Order
Use your shipping confirmation email to follow the latest carrier updates for your order. Tracking usually becomes available after the package has been processed and handed to the carrier.
Open the universal tracking page
Where to find your tracking number
When your order ships, we send a confirmation email containing the carrier and tracking number. Check the inbox used at checkout and look in Spam, Promotions or Junk if the message is not visible. The tracking number is different from your Pallas Cozy order number.
When tracking updates appear
A newly created label does not always mean the carrier has scanned the parcel yet. The first movement can take 24–72 hours to appear, especially around weekends, public holidays or busy shipping periods. Once the first carrier scan is recorded, later checkpoints normally update automatically.
What common tracking statuses mean
- Label created: shipping information has been sent to the carrier.
- In transit: the parcel is moving through the carrier network.
- Out for delivery: the parcel is expected on the current delivery route.
- Delivered: check the delivery location, household members, reception desk and nearby safe places.
- Exception or delayed: weather, customs, address checks or carrier capacity may have interrupted the original schedule.
Tracking has not moved?
Please allow up to three business days after receiving the shipping email for the first scan. If there is still no movement, or the parcel is marked delivered but cannot be found, contact us with your order number and the email address used at checkout. Do not send card details or passwords.
For estimated processing and delivery times, supported destinations and address guidance, read our Shipping Policy.
Need help with an order?
Email pallascozy@gmail.com or use our Contact page. Including your order number helps us locate the shipment faster.